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CONDITIONS OF USE

I. GENERAL

1. The drBach.eu web service is owned by Centrum Terapii Bacha (The Bach Therapy Centre Poland), with it's office registered in Koszalin 75-320, Podgorna 11-U6, and the VAT registation number PL6692189286.
2. You can make orders in the drBach.eu internet shop 24 hours a day, 7 days a week.
3. Centrum Terapii Bacha makes it top priority to secure your personal information, according to the Act of Personal Data Protection of 29th of August 1997 (with later amendments). Your information is used only to realise your orders and inform you about the activities of Centrum Terapii Bacha.
4. All credit card transaction are handled by DotPay over a secure server. Centrum Terapii Bacha is notified by the DotPay whether your payment has been successful or failed. We do not store any of your credit card details.


II. PURCHASE OF PRODUCTS

1. Orders are received via the drbach.eu service.
2. You can obtain help and guidance in choosing products via email. Professional consultations are also available for a special fee.
3. You can search for a particular product by writing its name in the serach box or brawsing it by categories.
4. Your order will be processed under condition you have filled in your order form correctly.
5. Your email address and telephone number may be used to confirm or verify your order.
6. If, by any chance, we are unable to complete your order immediately, Centrum Terapii Bacha may inform you about it promptly.
7. Order forms which have been filled in incorrectly (e.g., you have not entered full name or address) will not be accepted.
8. Product prices are given in Euro, British Pounds or American Dollars. They include VAT tax.
9. Our customers can choose delivery and payment options, according to the order form.
10. Transportation fees are covered by the customers, unless you are entitled to free shipment due to special promotion.
11. Products are delivered to the delivery address indicated in the order form.
12. All orders are processed and dispatched within three working days. In case of any delay, Centrum Terapii Bacha would inform the customer immediately.


III. WARRANTY & COMPLAINTS POLICY

1. All products (remedies and cosmetics) traded by Centrum Terapii Bacha are safe and meet appropriate trade regulations. Before dispatch, we verify the quality and expiry date of all products.
2. We request that you check your parcel upon delivery. In case of any damage being reported, please inform Centrum Terapii Bacha about it. Depending on the situation, we shall send you a replacement and accept returns or offer alternative solutions.
3. Any potential complains will be considered promptly - up to four working days, from the day we have received your complaint.
4. The customer has the right to cancel his or her order and return it intact within four days from delivery, without presenting any reasons for doing so. Products should then be sent to Centrum Terapii Bacha, ul. Podgorna 11-U6, 75-320 Koszalin, Poland.
5. In case of product returns, the customer covers the transportation and money transfer fees.


IV. PRIVACY POLICY

Centrum Terapii Bacha wants you to feel secure when visiting www.drbach.eu and is committed to maintaining your privacy when you do so. This privacy policy explains our policies and practices regarding the collection, use, storage, and disclosure of your personal information by www.drbach.eu
1. We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our websites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
2. We automatically receive and collect certain types of information whenever you visit our websites. For example, like many other websites, we use "cookies" and obtain certain types of information when your browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history, and information about the referring URL and the URL clickstream to, through, and from our websites. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.


V. FINAL PROVISIONS

1. In case of issues that are not regulated by these terms and conditions the Act on the Protection of Selected Consumer Rights and the Liability for Dangerous Products (Journal of Laws of 31st March 2000 no. 22 item 271) is applied.
2. Centrum Terapii Bacha reserves right to change the terms and conditions at any time.